With our services in Legal Operations Management, we support legal departments and law firms in unleashing the power of digital legal workflows of their legal operations and service delivery – from conceptualisation to implementation and application management.
In-house Legal, and consequently External Counsel, are under increasing pressure to meet the “more for less” imperative by Business, while demands for legal service delivery innovation and agility as well as new areas of legal expertise grow – a situation that has been further intensified by the advent of the COVID-19 outbreak and ensuing economic uncertainty.
Ad hoc, unstructured interactions between In-house Legal, Business and External Counsel. Discretionary handling of enquiries via email, phone or Excel spreadsheet.
Fielding simple employees’ questions by legal team (no self-service). Not enough time for important and complex bet-the-company matters.
Overview on request numbers, types and progress only possible with considerable effort.
Data on volume and type of requests is patchy. Measuring KPIs remains vague.
Our Legal Management Platform solution leverages and extends the NOW platform of ServiceNow® which enables the efficient and effective delivery of legal services without losing focus on the user, e.g. the business user, corporate counsel, agent or external counsel.
Our cross-disciplinary approach with a multi-disciplinary team comprising lawyers, software engineers, legal management consultants, ServiceNow experts, and UX designers empowers us to provide a tailored symbiosis of legal expertise, technical-pro¬fessional know-how, and implementation competencies.
We meet clients where they are and assist them along their digital transformation journey.